Privacy Policy

    Last updated: 17 March 2026

    1. Who We Are

    Telappliant Ltd ("we", "us", "our") is a UK-based technology company providing AI consulting, managed IT services, business telecoms, and cybersecurity solutions. We are the data controller for personal data collected through this website.

    Contact: 020 7043 3490 | London, United Kingdom

    2. What Data We Collect

    We may collect the following personal data:

    • Name, email address, phone number, and company name (when you submit a form or book a call)
    • Business sector and size information (from our AI Readiness Check)
    • Usage data such as pages visited, time on site, and interaction data (via analytics)
    • Device and browser information collected automatically

    3. How We Use Your Data

    We use your data to:

    • Respond to enquiries and provide the services you have requested
    • Generate your personalised AI readiness assessment
    • Send relevant follow-up communications (only with your consent)
    • Improve our website and services through anonymised analytics
    • Comply with legal obligations

    4. Legal Basis for Processing

    We process your data under the following legal bases as defined by UK GDPR:

    • Consent: When you submit a form or opt in to communications
    • Legitimate interest: To improve our services and respond to enquiries
    • Contractual necessity: To deliver services you have engaged us for

    5. Data Sharing

    We do not sell your personal data. We may share data with trusted service providers who assist us in operating our website and delivering our services (e.g., hosting providers, CRM systems). All third parties are contractually required to protect your data in accordance with UK GDPR.

    6. Data Retention

    We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, typically no longer than 24 months from last contact. Analytics data is retained in anonymised form.

    7. Your Rights

    Under UK GDPR, you have the right to:

    • Access the personal data we hold about you
    • Request correction of inaccurate data
    • Request deletion of your data
    • Object to or restrict processing
    • Data portability
    • Withdraw consent at any time

    To exercise any of these rights, please contact us at 020 7043 3490.

    8. Security

    We implement appropriate technical and organisational measures to protect your personal data, including encryption, access controls, and regular security assessments. We are ISO 27001 aligned.

    9. Complaints

    If you are unhappy with how we handle your data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.